Shipping/Dispatch & delivery policy

Incorrect Address:

If you provide an incorrect address but notify us immediately, we’ll do our best to change it before dispatch. However, once dispatched, it’s best for you to directly contact the courier for redirection. In most cases, this is the most effective solution, but we’ll work with you to find the best option.

Shipment returned to sender due to customer being at fault:

If your package is held at customs, awaiting payment, the post office, or depot waiting for collection. This is the customers responsibility to fulfil instructions to either pay the relevant importation fees, or reschedule/collect from post office or collection point as instructed. In the case of these scenarios according, the following actions can be applied:

  1. Reshipment item: You can pay for reshipment back to you. We will pay the return shipping fee. The item can be sent out prior to us receiving it back from the courier, if it has custom engraving
  2. Refund item: You can request a refund for the full amount of order. The original shipping cost, return shipping fee, and any other expenses incurred will be deducted from the total refund.

Shipment returned to sender due to customer being at fault:

If the return is not due to customer fault, no fees will apply, and we can fulfil a full refund or reship at our cost.

Confirmation email/invoice for customs:

You will be provided a pro forma invoice with your confirmation number matching the value declared on your order. Dependant on your country and law, you may need to provide a pro forma invoice to customs as proof of purchase. If you are requested for anything more, feel free to contact us and we can help you through the process

Please check over your shipping address carefully before checking out, as we are not liable for a delivery to an incorrect address, and your order being lost. Rest assured. We will do everything we can possibly do, to come to a fair resolution.

If you have not received your confirmation email, with tracking and attached invoice please email us.