Terms and conditions

We try to ensure that all information on our website is accurate. In the event that an item is out of stock at the time of purchase you will be notified so other arrangements can be made.

All pricing shown on our website is in Australian Dollars, and includes GST. You will be billed in Australian Dollars.

Credit Cards:
We are a certified safe site by VISA, Mastercard and American Express. All of our credit card transactions are handled by Virtual Card Services. We don’t store your complete credit card information on our site at all, making it 100% safe.

If you are using a discount or coupon code, you must enter it at the checkout prior to making your payment. If your order is paid without entering a code, you are agreeing to pay the full amount for your items. Discounts cannot be applied or refunded to an order after payment has been made.

It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping information supplied. However we will work with you to get the best outcome for our customers.

Clutch Co reserves the right to increase postage charges on any order should we deem necessary (ie. excessively large orders or remote locations). You will be contacted to advise of a change to shipping charges, if required.

We value customer satisfaction. All of our products undergo comprehensive testing to ensure they meet the highest quality standards prior to being shipped. If you receive an item that you believe is defective or damaged, please contact us.

All items must be returned unused, in its original condition and in its original packaging with all parts included. The buyer is responsible for all return shipping costs. The original cost of shipping your items is not refundable.

Damaged/Faulty goods:
If you feel your item received is faulty or damaged, please contact us at sales@clutchco.com.au within 7 days of receiving your item and we will advise further details on returning your item.

Please see our Privacy Policy for more information.

We love to hear from our customers. Should you have any concerns about our terms and conditions, please feel free to contact us at sales@clutchco.com.au.